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Technical Support Team Lead
Vicarius
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See open jobs at Vicarius.See open jobs similar to "Technical Support Team Lead" AllegisCyber Capital.IT, Customer Service
Portugal · Remote
Posted on Friday, November 10, 2023
Product & Development
·
Lisbon
·
Fully Remote
Technical Support Team Lead
Vicarius is an Israeli-born cybersecurity startup backed by tier-1 investors from San Francisco and Tel Aviv. Currently operating in the US, LATAM, APAC & EMEA, Vicarius is set to solve the biggest challenge of all: security vulnerabilities. The Vicarius powered platform, vRx, is a simple and self-serve product that helps companies identify, prioritize and fix security threats in an integrated, automated, and non-traditional manner.
Position Overview:
We are in search of a Java engineer Team Lead to join our dynamic Support team in Portugal. In the role of a Tier 4 Support Team Lead, you will become an integral part of a team dedicated to the upkeep of our vRx platform. Your enthusiasm for comprehending the business landscape, with a focus on features designed to enhance customer experiences and foster higher adoption rates, is a crucial asset to our mission.
What you'll be doing:
- Manage a team of 4 Java developers who cover 24-hour support shifts
- Develop, debug, and test the platform API over AWS infrastructure.
- Resolve complex trouble tickets and implement post-sales solutions for existing customers.
- Provide API documentation and instructions for different stakeholders.
- Take end-to-end ownership of complex technical issues and collaborate with other teammates
- identify advanced troubleshooting including log analysis and research on escalated issues
- Work within an agile and small team environment.
- Provide input for software and technological innovations
Requirements:
- Experience troubleshooting real-time server-side applications and multicomponent platforms.
- 2+ years of experience managing a team
- Minimum 3+ years of server-side development experience.
- Knowledge of Java and Spring Framework.
- Experience with Amazon/Azure/GCP Web Services technologies
- Linux bash scripting and installation of open source platforms - Plus
- Knowledge of relational and a-relational databases (MySQL, Redis, MongoDB, Elasticsearch, etc.).
- Knowledge of continuous integration (CI/CD) platforms (Jenkins).
This role is fully remote and we welcome all applicants currently in Portugal.
- Department
- Product & Development
- Locations
- Lisbon
- Remote status
- Fully Remote
Our Culture
We're a team of engineers, designers and security experts passionate about cyberthreat protection. We believe in taking a proactive approach to vulnerability management because when it comes to your most critical assets, you need to be prepared for unexpected attacks. By providing SMEs with the tools they need to ensure they're always protected, we're helping make the world a safer and more secure place for all.
About Vicarius
Vicarius develops an autonomous vulnerability remediation platform to help security teams protect their assets against software exploitation. Consolidating vulnerability assessment, prioritization, and remediation, Vicarius strengthens cyber hygiene and proactively reduces risk.
Product & Development
·
Lisbon
·
Fully Remote
Technical Support Team Lead
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This job is no longer accepting applications
See open jobs at Vicarius.See open jobs similar to "Technical Support Team Lead" AllegisCyber Capital.