As a Senior Enterprise Customer Success Manager (CSM) at Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you’ll be able understand customers’ business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
Successfully close renewals and seek out additional expansion opportunities within your book of business
Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
Work closely with Marketing to identify and convert successful customers into advocates
Embody Signifyd values and serve as a role model for other team members
Develop collateral and conduct periodic business reviews with client executive teams
Act as a face of the company at trade shows and other key industry events, both virtually and in person

Requirements for position:

5+ years of Customer Success Management and/or Account Management; technology background required
Proven customer management experience with large and complex accounts
Excellent communication and presentation skills
Professional fluency in Portuguese, English and Spanish
An analytical and metrics-driven work style
Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
Driven, resourceful, detail-oriented, and highly organized
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
Background in e-commerce, fraud or payments industries is a plus

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Senior Enterprise Customer Success Manager

CALIFORNIA • MARYLAND • UTAH